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Refund Policy

LIGHTHOUSE COFFEE & MERCANTILE – REFUND POLICY
Last updated: Aug. 7 2025

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1. Food & Beverage Sales

  • All brewed drinks, bottled beverages, grab-and-go items, and prepared foods are final sale.

  • We will replace or refund a food or drink item only if required by applicable law (for example, documented contamination or a manufacturing recall).

  • If you are unhappy with the taste or temperature of a beverage while you are still in the café, please let us know immediately—at our discretion we’ll remake it once, but no cash or card refund will be issued.

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2. Merchandise Sold by Lighthouse

  • Refunds or exchanges are available only for merchandise that we own and brand ourselves (e.g., Lighthouse-logo mugs, T-shirts, tumblers).

  • Eligibility conditions:
    • The item is defective in materials or workmanship and
    • You contact us within 14 days of purchase with proof of purchase (digital receipt or original paper receipt).

  • Accepted resolutions (our choice):
    • Exchange for the same item (if in stock)
    • Store credit in the amount paid
    • Refund to the original payment method

  • “Defective” means the product arrives damaged, has a manufacturing flaw, or fails under normal use. Wear-and-tear, misuse, or accidental damage are not covered.

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3. Third-Party or Consignment Products

  • Goods supplied by guest artists, independent makers, or other vendors are non-refundable and non-exchangeable through Lighthouse.

  • Any warranty or remedy provided by the maker will be listed on the product tag or insert; please contact the vendor directly.

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4. How to Request a Refund or Exchange

  1. Email lighthousecoffeeandmercantile@gmail.com with:

    • Subject line “Refund Request – [Order # or Date]”

    • Your name and contact info

    • Item description and clear photos of the defect (for merchandise claims)

  2. We will acknowledge your request within 3 business days.

  3. Approved returns must be brought or shipped (at your expense) to:
    Lighthouse Coffee & Mercantile, 901 S. Maiden Ln, Joplin MO 64801

  4. Once we verify the defect, we will process the exchange, store credit, or refund within 7 business days.

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5. Non-Refundable Costs

  • Shipping fees and gift-wrap charges are non-refundable unless we shipped the wrong or defective item.

  • Gift cards and digital download products are final sale.

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6. Statutory Rights

Nothing in this policy limits any consumer rights you may have under Missouri or federal law. If those laws require a remedy beyond what is stated here, we will comply.

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Questions? Email lighthousecoffeeandmercantile@gmail.com.

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